FAQs | Catalog345

FAQ

Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.
Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

How do I track the status of my order(s)?

Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order.

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Do I have to pay any shipping or delivery charges?

Shipping/Delivery charges are particular to a product and are visible on the product page. For many products on abc.com, delivery charges are free as well.

What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail within the 10 days period. We will look at it immediately and get back to you.

Which courier company do you use for delivery?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

I want to ship something abroad. Can I do that?

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

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