Cancellation and Returns

How do I cancel my order?

You can cancel your order any time before the product is ready to ship. You would see an option to cancel within 'My Orders' section.

I just cancelled my order. When will I receive my refund?

If you want refund in your bank account it will take 5-10 working days and if you want store credits, it will be initiated in 24-48 hours from the time of order cancellation.

How do I return or replace a product?

You can return products purchased from Catalog345 within the specified return /exchange period (please check product details page for the same). Create a 'Return Request' under “My Orders” section. Follow the screens that come up after tapping on the 'Return’ button. You can return a product if:

Faulty / defective product
Physically damaged product
Unhappy with the product quality
The product is different from description on the website
Size / Fit issue

I have created a Return request. When will the product be picked up?

We’ll arrange for pickup of your package within 4-7 working days of receipt of your request through our courier partners. Please keep the return shipment ready.

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing.

Why did the pickup of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same).

What are the Terms and Conditions for return/replacement?

Our 30 days return and exchange policy ensures that you have a hassle-free shopping experience with Catalog345.com. Our service guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Following are the terms and conditions for return/replacement:

Products must not be tampered with
Products must be in their original condition without any damage
Only unused, unaltered, unsoiled products with their original price tags, labels, packaging, freebies and accessories will be accepted
There should be no stains, marks, stitches or holes in the product(s) caused by the consume
Brand packaging should be intact
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
Replacements will be made basis availability of that product on the website
Original Invoice shall be returned with the product(s)

What if I choose to have replacement and the product is sold out on Catalog345?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

Product is damaged due to misuse/overuse
Items that have been worn/washed/soiled
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
Free product provided by brand
Innerwear, lingerie, deodorants/perfumes cannot be returned on account of hygiene
Products which were sold as combos/sets, are not eligible for return/replacement as individual items
Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply

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