Catalog345 returns and replacement policy gives you an option to return or replace items purchased on Catalog345 for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. A quality check will be done by the seller. If the picked up product pass the quality check, we shall ship it back to you.
During pick up, our delivery agent will do a quality check on the return. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to replace an item, our delivery representative will first pick up the original product to be returned from you and on the other hand another delivery representative will deliver the new product to you. Please note that we are only able to offer exchange for the same product. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
Returns will not be accepted under the following conditions:
Our 30 days return and exchange policy ensures that you have a hassle-free shopping experience with Catalog345.com. Our service guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Following are the terms and conditions for return/replacement:
You can return products purchased from Catalog345 within the specified return /exchange period (please check product details page for the same). Create a 'Return Request' under “My Orders” section. Follow the screens that come up after tapping on the 'Return’ button. You can return a product if:
Returns for Orders that have been paid through Credit/Debit cards can be processed in the following ways:
Returns for COD Orders can be only through the following mode:
First check your bank account again. The actual credit to your account will depend on your banks processing time. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund yet, please contact us at support@Catalog345.com.
Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways.
Shipping Charges paid if any shall be non-refundable.
The delivery representative will refuse to accept the product to be returned if any of the above conditions are not met.
Please make sure that the returned items are packed securely to prevent any loss or damage during transit.